![]() ![]() See System Requirements for additional information. See Product Terms of Service for more information.Īnd a valid ID number to activate. ![]() Click the I think I have a false positive link below to see an example email template. For more information about creating a ZIP file, see the Additional Information section, below. If the sample file is larger than 50 MB, contact Customer Service. Eligibility: McAfee® Identity Monitoring NOTE: ZIP files must not contain more than 30 files.See System Requirements for additional information. If you believe the file is a false positive AND it is being detected by a Symantec Endpoint Protection, I suggest submitting it to our False Positive portal. Subscriptions covering "all" devicesĭevices. Your subscription is subject to our License Agreement and Privacy Notice.You may request a refund by contacting Customer Support within 30 days of initial purchase or.Time after purchase from your My Account page. The amount you are charged upon purchase.Submitting an installer package or an archive with a large number of files may delay the analysis and cause your submission to be deprioritized. NOTE: Submit only the specific files you want analyzed. Since existing users who have McAfee protection will otherwise have their main executable files for our application deleted, we would like to resolve this problem as quickly as possible. Use the password 'infected' to encrypt ZIP or RAR archives. The unencrypted file shows no sign of being infected, and the encryption is performed by a reputable commercial product which is also malware-free.Ĭan you please provide details of how a software vendor can report a false positive for investigation? Our theory is that a random byte pattern in the encrypted version is triggering detection. SecureAge Security Suite is a comprehensive environment that protects 100 of your Data, 100 of the time. The file in question is encrypted for license management purposes. Our security experts can analyze the file and report it as false positives to the detecting engines. McAfee E-mail Submission for False-Positives:. We do not know exactly when this misidentification began, but it existed in your virus definitions as of August 4. And its best to put False Positive: file being detected by K7 for Subject. Include only 1 VirusTotal link per email submission. Include the following information in the email about a file that requires review: VirusTotal link to the file requiring a review. ![]() Previously, this file had repeatedly passed virus scans by Norton, McAfee and Kaspersky over several months without any indication of problems, and we are therefore confident that the file is not infected. All False Positive inquiries from VirusTotal can be submitted to. False alarms caused by unencrypted data blocks in anti-virus related files were not counted. All listed false alarms were encountered at the time of testing. I have the file on my PC and it didn't get an alert.McAfee Security Center recently began identifying a file in one of our commericial products as being infected by the virus Artemis!89B54039312F. The listed prevalence can differ inside the report, depending on which file/version the false alarm occurred, and/or how many files of the same kind were affected. Symantec only credits it as an executable with a low reputation. Artemis is the 'Active Protection' component of McAfees Security Center which uses a combination of signature and behavior analysis to check with McAfee. This allows you to upload your file and see which of the many anti virus programs deems it to be. I have to submit another sample to be able to get to the report (no biggie). A free website called VirusTotal is your friend here. Although the program in question, that scans the registry for DLLs, EXEs, and OCXs inside the registry and may have similar characteristics to malwares according to other vendor's heuristics engine.Ĭhecked the site you've posted (missed a few characters :D ). I don't think that anything made and published on Nirsoft is malware unless the author specified that it is. ![]()
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